Creditsafe API Not Responding

Incident Report for Harbr

Resolved

This incident has been resolved.

Posted Nov 25, 2025 - 13:24 AST

Creditsafe appears to be connecting/authenticating. Monitoring.

Posted Nov 25, 2025 - 10:30 AST

Currently working with Creditsafe to diagnose. All application services are affected.

Posted Nov 25, 2025 - 10:19 AST

This incident affected: Credit Onboarding Application (CoCOA - Production, CoCOA - Staging, CoCOA - Production EU, CoCOA - Staging EU).